Questions merchants ask before signing up

POSLET is designed primarily for micro, small and medium-sized businesses and individual entrepreneurs looking to simplify their everyday business operations and move towards digital payments.

POSLET brings together POS functionality, digital payment acceptance, merchant tools, reports and analytics, and eligible business financing to help merchants manage their daily operations more efficiently.

No banking history is required for the Standard plan. Other services, particularly financing, remain subject to applicable eligibility and credit assessment requirements.

You can use POSLET to manage transactions and everyday sales activities through a user-friendly POS application built for easy navigation.

Yes. POSLET supports digital payment acceptance, including DuitNow QR and e-wallet payments, with payment gateway connectivity for applicable services.

The payment gateway enables electronic payment acceptance and helps connect payment transactions with the POSLET ecosystem.

Yes. POSLET supports cashless payment acceptance, helping merchants offer customers convenient digital payment options.

Depending on your plan and configuration, POSLET provides tools such as inventory tracking, stock alerts, order management, payment management, reports and analytics.

If the available balance or available credit is insufficient for the transaction, the transaction may not be completed. Please check the available balance or credit availability before retrying the transaction.

A transaction may be declined for reasons such as insufficient available balance, credit utilisation limits, payment processing issues or other applicable checks. Please review the transaction status and retry where appropriate.

Each completed payment appears in your transaction list in the POSLET app, and reports can be reviewed at any time. If a payment does not appear, confirm the status with the relevant payment provider before treating it as received.

Unsuccessful or reversed payments are reflected in your transaction records. Resolution depends on the relevant payment provider and the applicable terms; contact our support team if the status remains unclear.

Use of financing facilities is subject to the applicable credit limit, utilisation requirements and repayment terms. Available credit may be replenished when eligible payments or repayments are processed.

Timely repayment helps maintain access to the applicable financing facility, subject to the approved credit limit and applicable terms.

Failure to meet repayment obligations may result in additional charges, restrictions on credit access or other consequences under the applicable financing terms.

Early repayment may be arranged in accordance with the applicable financing terms. Please contact our team so the amount payable can be confirmed for your account.

Eligible users may apply for a revolving credit facility to support business needs such as stock purchases and other eligible expenses. Approval is subject to eligibility and credit assessment.

The financing facility is structured under the Shariah concept of Tawarruq and is subject to the applicable financing terms.

No. Financing is subject to eligibility and credit assessment. Approval is not guaranteed.

Eligibility is assessed against the applicable criteria, which may include your business information, verification checks and a credit assessment. The outcome and any approved limit are determined case by case.

You can continue using your POSLET plan and business tools as usual. You may apply again later, subject to the applicable eligibility and credit assessment requirements.

Yes. Financing utilisation is subject to the approved credit limit and applicable utilisation requirements.

The facility may be used for eligible business needs, including stock purchases and other business-related expenses, subject to the applicable terms.

Payments received through the applicable electronic payment system may automatically replenish utilised revolving credit, helping maintain access to working capital.

POSLET is supported by data protection measures including secure servers, encryption and other security controls. Personal data is handled in accordance with the applicable privacy policy and Malaysian data protection requirements.

Depending on the service used, information may include identification details, contact information, financial information and digital activity information.

Personal information may be shared with trusted partners or regulatory bodies where necessary to provide designated services, meet legal requirements or support the operation of the POSLET ecosystem. Sharing is limited to the minimum necessary for those purposes.

Registration requirements may include valid identification information, contact details and other information required for verification and applicable services. Registration is subject to verification and does not represent automatic approval.

You can contact the POSLET/MyISCO support channel for assistance. Complaints and enquiries are handled in accordance with the applicable support and privacy procedures, and you will be updated on the status of your complaint.

Most issues are resolved within 24 hours after a support ticket is submitted.

Please review the applicable Product Disclosure Sheet, Terms of Service, End-User Agreement and Data Protection & Privacy Policy before using the relevant services. Contact our team for a copy of the current documents.

Use the password reset option on the login screen and follow the verification steps sent to your registered contact details. If you still cannot access your account, contact our support team.

POSLET runs on the POSLET Mini POS terminal and on common Android smartphones and tablets with an internet connection. Reports and analytics can also be viewed on a browser.

You can update most details from your account settings. Changes to verified information such as identification or bank details may require additional verification by our team.

Submit a cancellation request through your account settings or by contacting our support team. Once your identity is verified, the request is processed and you will receive a confirmation.

Verified cancellation requests are normally processed within a few working days. Your access continues until the end of the current billing cycle, and any outstanding amounts or active financing must be settled first.

Your business records are retained for the period required by the applicable terms and Malaysian record-keeping requirements, then handled in line with our data protection and privacy policy. You may request a copy of your reports before cancelling.

Yes. Contact our support team or register again using the same business details. If your account is still within the retention period, we can usually reactivate it instead of creating a new one.

Reactivating an existing account is usually completed within one to a few working days after verification. A completely new registration follows the standard onboarding and verification process.

Premium features such as e-invoicing and payment gateway access stop at the end of the paid period. Your Standard POS access, sales records and reports remain available.

There is no cancellation penalty for the Standard plan. Any amounts already due, hardware obligations or active financing remain payable under the applicable terms.